Privacy Policy

1. Who we are

NEGUINHO MOTORS LTD — Trading as NGN Motors

NEGUINHO MOTORS LTD is registered in England and Wales under company number 11600635. Our registered office is 9–13 Catford Hill, London SE6 4NU.

Website: https://www.ngnmotors.co.uk
Email: enquiries@neguinhomotors.co.uk
Telephone: 0208 314 1498

We are responsible for personal information processed through our website, NGN Motors mobile application, customer portal and associated business services.

This Privacy Policy explains what information we collect, why we use it, how we protect it and the choices available to you.

2. Information we collect

Depending on the services you use, we may collect:

• Identity and contact information: Name, email address, phone number, postal address and other contact details.
• Account information: Customer identifiers, login-related records, communication preferences and account status.
• Vehicle information: Vehicle registration, make, model and details relevant to purchases, rentals, repairs and recovery.
• Orders and services: Product orders, booking information, workshop records, delivery details, rental agreements, payment-plan records and relevant transaction information.
• Customer documents: Driving licences, proof of address, insurance documents, signed agreements, photographs and other supporting files requested for relevant services.
• Customer communications: Support messages, enquiries, attached files and related conversation information.
• Club information: Membership status, eligible transactions, loyalty credits, redemption history and related verification records.
• Technical information: Security logs, application diagnostics, device notification tokens and information required to operate or protect our services.
• Location-related information: Addresses and postcodes provided when requesting delivery, collection or recovery services.

We request information relevant to the product, service or account function being used.

3. How we use your information

• Register, authenticate and manage customer accounts.
• Process physical-product orders and enquiries.
• Arrange MOT bookings, repairs, servicing, recovery and delivery.
• Administer motorcycle rentals and existing customer agreements.
• Review and manage customer documents.
• Provide private customer support and respond to complaints.
• Operate NGN Club membership and loyalty features.
• Send account, order, service, security and support notifications.
• Maintain business, contractual, accounting and legally required records.
• Protect accounts, investigate misuse and maintain application security.
• Send marketing communications where permitted by applicable law.

Our legal bases for processing may include performance of a contract, steps requested before entering a contract, legal obligations, legitimate interests and consent where required.

4. Orders and payments

The NGN Motors mobile application facilitates orders and enquiries relating to physical products and real-world motorcycle services.

The mobile application does not provide an integrated online payment gateway or sell digital goods through Apple In-App Purchases.

Customers arrange payments for mobile orders and services through the applicable NGN Motors business process outside the mobile application.

Separate website or business payment arrangements may involve authorised payment-service providers. Where relevant, NGN Motors may receive transaction references, payment status and related accounting information.

5. Customer documents and support communications

Customers may be requested to upload supporting documents for rentals, existing agreements, services, identity verification or related business administration.

Documents and private support conversations are intended to be accessible only to the relevant customer and appropriately authorised NGN Motors personnel.

We use access controls and other appropriate security measures to protect this information.

Customer support messages and associated records may be retained where necessary for service administration, dispute handling or applicable legal obligations.

6. Notifications

If you allow notifications on your device, the application may register a device token to send relevant push notifications.

Notifications may relate to customer accounts, support messages, bookings, orders, services, documents and other operational updates.

You can change notification permissions through your device settings.

Marketing communications are managed separately and are sent only where permitted.

7. NGN Club

Where you participate in NGN Club, we process relevant membership details, eligible purchases, loyalty credit balances, redemption records and verification information.

This information is used to administer membership benefits, calculate available credits, process authorised redemptions and maintain relevant records.

The applicable commercial conditions are described in the NGN Club terms.

8. Sharing information with service providers

We may share information with service providers where necessary to deliver and support our services.

• Hosting and private file-storage providers.
• Email, SMS and push-notification providers.
• Technical support and application infrastructure providers.
• Mapping and route-calculation services.
• Payment providers used by applicable business or website processes.
• Insurers, recovery companies and delivery providers where relevant.

We may also disclose information to public authorities, courts, police, regulatory bodies or other organisations where required or permitted by law.

Service-provider access must be limited to appropriate purposes and subject to applicable confidentiality, security and data-protection obligations.

9. International data processing

Some of our technology and service providers may process personal information outside the United Kingdom.

Where international transfers are subject to UK data-protection rules, we take steps to ensure an appropriate legal transfer mechanism or safeguard applies.

You may contact us for further information about relevant international processing arrangements.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal and business requirements.

Different retention periods may apply to account information, customer documents, orders, rental agreements, workshop records, payment information, support communications and security records.

When information is no longer required, we take appropriate steps to delete or anonymise it.

Certain contractual, accounting, legal, safety and dispute-related records may need to be retained after a customer account is deleted.

11. Account deletion

NGN Motors provides an account-deletion function within the mobile application.

Customers can access it through: Account → Security → Delete Account.

Where available, customers may choose immediate deletion or scheduled deletion.

Scheduled deletion involves a 30-day recovery period, after which the deletion process is finalised unless the account has been restored in accordance with the application process.

Account deletion includes termination of relevant authentication access and cleanup or anonymisation of eligible account-related information.

Certain records may be retained where necessary to meet legal obligations, manage existing contractual responsibilities, resolve disputes or protect legitimate business interests.

Account deletion does not automatically erase every historical business transaction or legally required record.

12. Marketing and your choices

Where permitted, NGN Motors may contact customers about relevant products, services and offers.

Customers may withdraw marketing consent or unsubscribe using the applicable communication method.

Withdrawing marketing consent does not prevent necessary transactional or service-related communications.

13. Security

We use appropriate technical and organisational safeguards to help protect personal information.

These measures include authenticated access, access restrictions, secure communications and appropriate account-security controls.

No internet-based service can guarantee absolute security.

14. Your data protection rights

Subject to applicable law and relevant exceptions, you may have rights to:

• Access personal information held about you.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Restrict or object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.

To exercise your rights or raise a privacy concern, contact admin@neguinhomotors.co.uk.

You may also complain to the UK Information Commissioner's Office: https://ico.org.uk.

15. Website cookies

Our website may use cookies and related technologies. Information about these is available in our separate Cookie Policy.

Website cookies should not be assumed to operate in the same way within the native NGN Motors iOS application.

16. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, technology, operational practices or legal requirements.

The latest published version will be available at https://www.ngnmotors.co.uk/privacy-policy.

The date at the top of this policy identifies the latest published update.

17. Contact

NEGUINHO MOTORS LTD
9–13 Catford Hill
London SE6 4NU

Email: enquiries@neguinhomotors.co.uk
Telephone: 0208 314 1498
Website: https://www.ngnmotors.co.uk